Return & Refund Policy

Return & Refund Policy for Shoppingfactory11

Effective Date: [2024]

Thank you for shopping at Shoppingfactory11. We appreciate your business and strive to ensure you are satisfied with your purchase. Please read our Return & Refund Policy carefully before making a purchase, as it outlines the conditions under which exchanges are allowed.

1. Exchange Policy

Eligibility for Exchange: We only accept exchanges for products that are defective or damaged upon receipt. To be eligible for an exchange, you must notify us within 7 days of receiving the item.

Exchange Process:

• Contact our customer support team at [shoppingfactory011@gmail.com] or [+918980855414] within 3 days of delivery, providing details of the defect or damage, along with photos as evidence.
• Once your request is approved, you will be instructed on how to return the defective product. Please ensure the item is unused, unwashed, and in its original packaging.
• Upon receiving and inspecting the defective item, we will send you a replacement of the same product.

2. Non-Exchangeable Items

• Non-Defective Items: If your product is not defective or damaged, it is not eligible for an exchange. We do not accept returns or offer refunds for items that do not fit or if you simply change your mind.
• Final Sale Items: Items marked as "Final Sale" are not eligible for exchange, return, or refund.

3. How to Initiate an Exchange

• Step 1: Contact our Customer Service team within 3days of delivery at [shoppingfactory011@gmail.com] Or [+918980855414] with your order number, a description of the issue, and photos of the defect.
• Step 2: Our team will review your request and provide you with a return authorization if the product is eligible for exchange.
• Step 3: Ship the product back to us as instructed. Please use a trackable shipping service, as we are not responsible for lost or undelivered packages.

4. Conditions for Exchange

• Original Condition: The item must be returned in its original packaging, unworn, unwashed, and with all tags intact.

• Proof of Purchase: A receipt or proof of purchase is required to process the exchange.

5. Shipping Costs

• Customer Responsibility: You are responsible for paying shipping costs when returning an item for exchange. Shipping costs are non-refundable

• Replacement Shipping: We will cover the shipping cost of sending the replacement item to you once the defective product is received and inspected.

6. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

Shoppingfactory11 Customer Support