Return & Exchange Policy for PaithaniHouse11

Effective Date: [2024]

Thank you for shopping at PaithaniHouse11. We value your trust and strive to ensure your satisfaction with every purchase. Please read our Return & Exchange Policy carefully before placing an order, as it outlines the conditions under which exchanges are allowed.

1. Exchange Policy

Eligibility for Exchange:

We only accept exchanges for products that are defective or damaged upon receipt. To be eligible, you must notify us within 7 days of receiving the item.

Exchange Process:

1. Contact Us: Email us at [shoppingfactory011@gmail.com] or call [+91 8980855414] within 3 days of delivery, providing details of the defect or damage along with clear photos as proof.
2. Approval & Return: Once your request is approved, we will guide you on returning the product. Ensure the item is unused, unwashed, and in its original packaging.
3. Replacement: Upon receiving and inspecting the defective product, we will send you a replacement of the same item.

No Refunds: Please note that we do not offer refunds under any circumstances. All sales are final, except in cases of defective products, where we only offer an exchange.

2. Non-Exchangeable Items

• Non-Defective Items: If your product is not defective or damaged, it is not eligible for an exchange. We do not accept returns or offer refunds for items that do not fit or if you change your mind.
• Final Sale Items: Products marked as "Final Sale" cannot be exchanged, returned, or refunded.

3. How to Initiate an Exchange

1. Step 1: Contact our Customer Service Team within 3 days of delivery at [shoppingfactory011@gmail.com] or [+91 8980855414] with:
   • Your order number
   • A detailed description of the issue
   • Photos of the defect
2. Step 2: Our team will review your request and, if eligible, provide you with a return authorization.
3. Step 3: Ship the product back to us using a trackable shipping service (we are not responsible for lost packages).

4. Conditions for Exchange

• The item must be in its original condition (unworn, unwashed, and with all tags intact).
• Proof of purchase (invoice or order confirmation) is required.

5. Shipping Costs

• Customer Responsibility: You are responsible for return shipping costs when sending an item for exchange.
• Replacement Shipping: We will cover the shipping cost of the replacement item once we receive and inspect the defective product.

6. Contact Information

For any questions regarding this Return & Exchange Policy, feel free to contact us:

📧 Email: [shoppingfactory011@gmail.com]
📞 Phone: [+91 8980855414]
📍 Address: Plot No. 10, Ambika Nagar, B/H Hari Nagar 2, Udhna, Surat, Gujarat

This policy ensures a hassle-free shopping experience while maintaining the premium quality of Paithani sarees at PaithaniHouse11.